Why bother?

I learned something small today. But perhaps can change and become something big for me in my future.

I learned that sometimes when people in crisis/trouble comes and talk to you, they come with an intention for you to only hear.
Sometimes they come wanting you to hear and understand them.
Sometimes they come wanting you to hear them, understand them, and say what they want to hear from you.
And sometimes they come wanting you to hear them, understand them, say what they want to hear from you, and ask for opinions and suggestions from you that doesn't require them to lower their ego, make the first move or make the change happen.

So why bother?